A diverse portfolio of topics requires experts from various different fields.

To this aim, alongside our conos internal consulting team we have brought together a reliable network of trainers all of whom have a background of considerable experience in the world of tourism and services.


Sabine Bertassi, MSc

„There is only one proof of ability - action." Marie von Ebner-Eschenbach

  • Specialist for leadership development, focusing on communication skills and emotional intelligence
  • Resilience training
  • Presentation skills for brand ambassador

Nina Beyrl, MA

„Successful is who makes others successful"

  • Service and Process Quality
  • Leadership
  • Personality
  • Human Resources

Elisabeth Brenner

„Things are much easier with a positive attitude.“

  • Telephone Training
  • Complaints Management
  • Active Sales in the Hotel Industry
  • Dealing with guests

Urs Bürki

„My Passion - F&B"

  • Sales
  • Calculation
  • Quality Management

Maria Erlacher

„Working with heart and mind“

  • Being a good host
  • Housekeeping
  • Gastroknigge

Sandra Gneist, MBA

„Who has stopped getting better, has stopped being good!“

  • Management Trainings
  • Teambuilding, Employee Motivation and Development
  • Organizational and Team Development

Mag. (FH) Katharina Harrer

„Challenge and support“

  • Touristic Offers and Product Development
  • Quality Control of service chains in tourism
  • Sales
  • Seminar Hotels

Silvia Huchler, MSc

„Determined, solution-oriented with a healthy spice of empathy" thats how I am and how I work.

  • Service Management
  • Quality Management
  • Employer Branding, Recruiting & Onboarding

Daniela Jahn

„Only those who are enthusiastic can also inspire others!"

  • Guest and Customer Orientation, Complaint Management, Service Training
  • Front Office Training, Active Selling, Telephone Training, Guest Relationship Management
  • 360° Power Workshop, Teamtraining

Angela Kaltenbrunner

„We can only grow when we leave our comfort zone" - I inspire people to courageously achieve their goals.

  • Time Management
  • Leadership
  • Sales/Negotiation Management
  • Trainings for apprentices
  • Rethoric

Inéz Krebs

Passion: Working with people who want more from their lives: communicate better, more hearty laughter, enjoying more intensively.
Commitment: For everything that gives us the courage to discover ourselves and others. Against everything that frightens us, to bring yourself and others closer together.

  • Writing & Text Coaching – from “Creative Writing” to “Writing for the Internet-Corporate Wording”
  • Seminars & Workshops in the fields of Relationship Management and Personality Development with emphasis on “Gender Communication”
  • Communication Psychology for Executives

Carmen Langelage

„The one waits for time to change, the other grabs it and acts."

  • Service Training / Complaint and Relationship Management
  • Quality Management
  • Employee Motivation and Development / Teambuilding

Mag.a Elisabeth Leeb, MA

„The word belongs half to the one who speaks and half to the one who is listening." (Montaigne)

  • Rhetorical competence
  • Media Training
  • Gender Communication

Mag. (FH) Julia Magner

Humour and enthusiasm – both encourage learning. Enthusiasm and lively illustration of inputs are my contribution.

  • Identifying leaders and training them
  • Personality Development such as Stress Management or Train the Trainer
  • Recruiting and improving Personnel Procurement

Dipl.-Ing. Sigrid Mayer

„Culture eats strategy for breakfast“, Peter Drucker (1909 - 2005)

  • Leadership
  • Teambuilding
  • Coaching and Mentoring of young Managers
  • Corporate Identity (Culture / Communication / Design)



Ilona Matusch

„Writing is like cooking: It's a craft we can learn. It just needs the right ingredients and recipes, spiced with a hefty pinch of fun."

  • Workshops and coachings: writing craft and writing pleasure
  • Text Coaching
  • Innovation and self-care through writing thinking and reflexive writing
  • Integrated corporate communications, newsroom

Petra Müller

„The real secret of success is enthusiasm!" - Walter Percy Chrysler

  • Analysis and Optimization of Housekeeping Workflows
  • Practical Coaching of Cleaning Personnel
  • Preparation of operational Plans and Processes

Christian E. Newman, M.S.e.

„Who always does what he already can, always remains what he already is." (Henry Ford)

  • Executive Development
  • Communication
  • Change Management

Gisela Obermayr, BSc PMM MSc

„Whether you think you can do it or you can't, you're definitely gonna be right." - Henry Ford

  • Executive Development
  • Teambuilding and Communication
  • Stress Prevention and Psychological Stress

Mag. Christian Obermoser

„Success is a journey, not a destination.“ Arthur Ashe

  • Leadership: How superiors become leaders.
  • Teambuilding: From me & you to me & us.
  • Onboarding: Well integrated employees - come to stay.

Mag. Christoph Pachucki

„Our lives write the best stories - let's tell them."

  • Storytelling in on- and offline marketing
  • Content marketing and advertise texting 4.0
  • Writing workshop and text coaching

Mag. Stefan Parnreiter-Mathys, MA

„There is no method, there is only mindfulness.“

  • Systemic Coaching and Leadership Development
  • Process Design and guidance in Investment Projects
  • Digital Leadership, digital Consulting

Karin Pernica

„Every day without a smile is a lost day.“ - Charly Chaplin

  • Digitalisation in tourism associations and businesses
  • Integrating new employees and retaining them for the long term
  • Basics of tourist service quality

Mag. Christian Pfanner, MA

„Marketing is easy to say but hard to do.“

  • E-Commerce – an Online Shop alone doesn't guarantee the Turnover
  • Location Based Services – LBS and Marketing Attempts
  • Online Marketing Strategies – with the right strategy to the goal

Mag. (FH) Renate Pilz

„Only cordial and honest Cooperation leads to long-term Success."

  • Excellent Service Quality through successful Management
  • Product Development and Service Design
  • Sales und Marketing

Doris Praher, MBA

„With clear messages to more visibility and a professional appearance on and offline. Practical trainings with immediately applicable impulses lead into DOING."

  • To the point: everything about written communication
  • Writing stories and reaching target groups (storytelling, content planning for social media, newsletters)
  • Intercultural communication and dealing with conflicts

Keven Pruenster

„Employee planning in the SPA determines 90% of the turnover, profit and success."

  • How do I increase my SPA turnover through simple tricks?
  • Excellent host vs. feel-good employer - a controversy?
  • From SPA budget to positive annual result
  • Quality in the SPA knows no compromise

Christian Schober

„There´s a place where you can find all the solutions and all the answers. Inside yourself. I´ll help you during the discovery.“

  • Health – holistically considered
  • Backing healthy procedures of change
  • Social Competence and Personal Development

Doris Spadt

„Talking brings people together.“

  • Communication with all its facets. The first impression is important, the last remains!
  • Conflicts as an opportunity. Dealing with difficult situations, complaints, bullying.
  • Motivation and personality development. Provides more satisfaction for guests and employees.

Mag.(FH) Peter Staudinger, MBA MA

„Whoever makes a move, affects others.“

  • Personality Management
  • Client Communications and Customer Relations
  • Conflict Management

Ing. Markus Steininger, BA

„Good consultants are like mountain guides - they help your customers to reach the summit."

  • Holistic Online Marketing
  • Digital Situation Analyses
  • Digital Strategies with your Goal in Focus

Andrea Sulzer

„If you always do what you already can, you will always stay what you already are!“

  • Teambuilding/Communication, Team Spirit and Trust
  • Motivation & Enthusiasm/Fire & Flame
  • Mental Strength & Mindfulness/About (our) life with ourselves

Mag. (FH) Claudia Szivatz-Spatt, MA

„Paths evolve because we walk them.“ (Franz Kafka)

  • KODE©
  • Storytelling & Co.
  • Customer Journey

Marlene Szutner

„Training increases self-confidence, promotes strengths and gives room for further development - an investment in your employees AND in yourself"

  • Beauty expert training - sales strategies for cosmetics/spa/make-up
  • Need-oriented selling - the key to long-term customer loyalty
  • Make-up workshops and coachings

Sylvia Unger

„Easy smiling" – Smiling easily through positive thinking!

  • Mindset for success – Encourage enthusiasm and motivation through positive thinking
  • Complaint Management – Recognize the complaint as feedback and use it as a marketing tool
  • Front office and reception training – the first impression determines the satisfaction of the guest

Iris Untereichner

„It´s great fun helping people to find their own personal style, forming a combination of looks and their inner personality.“

  • Style workshops for companies
  • Make-up workshops for companies
  • Personal style counselling/Wardrobe checks/ Personal shopping

Claudia Webersinke

„To be successful, your attitude is just as important as your skills.“ (Walter Scott)

  • Communication, conflict and complaint management
  • Event management
  • Make-Up, styling, appearance

Ulrike Willam-Kinz

"Good texts flatter the mind, beautiful ones also the feel."

  • Writing Workshops
  • Storytelling
  • PR-Workshops

Ute Zischinsky

„Economic success is based on Customer/Guest Satisfaction in connection with a fulfilling work-life balance of both businesses and individuals.“

  • Communication, Sales and Complaints management
  • Staff Tutoring and Team Building
  • Coaching & Training of Personality Development and Health Support

Special Training Topics

Mag. Eveline Doll

Our expert in the field of personality training


Michaela Fink

Our expert in the field of adventure production


Mag. (FH) Thomas Fleischanderl

Our expert in the field of online marketing and social media


Eva Köck-Eripek, AICI CIM

Our expert in the field of image consultancy and corporate fashion


Christina Neumeister-Böck

Our expert in the field of touristic sales and cooperative marketing


Ing. Martina Rieder-Thurn

Our expert in the area of appearance and modern fashion


Ursula Weixlbaumer-Norz

Our expert for marketing to kids and families

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